Posido Casino - Player’s withdrawal is delayed.

I requested a withdrawal five days ago, and the funds are still in the casino for cancellation. I have been trying to reach out through chat, but no one is responding. What is happening with my money? Their games are also extremely slow and refuse to load properly.

Dear Manoukas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

They still keep telling me the same thing and won't put the money

9 days and still nothing

I understand your frustration with the long waiting times. However, as I mentioned in my first reply, the processing times are often not solely within the casino's control. The delay may be caused by several external factors that the casino cannot influence.

Have you received any updates regarding your withdrawals yet? Have you received your winnings by any chance?

No I haven't received my money yet and apparently I'm not going to talk to the casino's live chat either and they keep telling me the same thing

Thank you very much, Manoukas, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

❤️❤️❤️

Dear Manoukas,

My name is Romi, and I will be assisting you in solving this case. 

I would like to invite Posido Casino representative to join this conversation. 

Dear Posido Casino, could you please provide more information about this case?

Looking forward to your reply.

Kind regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Manoukas,

We are pleased to inform you that your withdrawal request has been completed.

Kind Regards,

Posido Team

nsi after 24 days

After countless messages in the live chat after a lot of nerve wracking after 24 days you manage to put 300 euros You deserve a big thumbs up

Hello all.

Thank you Posido Team for confirming the payment.

Dear Manoukas,

Could you please update us whenever you receive the payment?

Thank you in advance.

Best regards,

Romi

I have blocked your casino that's why I don't play there anymore

Dear Manoukas,

Do you confirm that you have received the whole amount, please?

Greetings,

Romi

Yes

Thank you, Manoukas, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru