Posido Casino - Player's withdrawal is delayed.

Hello, I am a Spanish citizen and I usually play on the Posido Casimo website. On December 6, I requested a withdrawal of €491 and it still appears without accepting the withdrawal. I have already made other withdrawals and they received the money in three business days. It's been two weeks and I still have no response from the casino. They just make excuses and tell me that they have a large number of withdrawals. It's a shame and I'm about to take legal action against them.

Dear Ertiii,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your withdrawal from Posido Casino.

To better understand your case and help resolve the issue, could you please provide additional details regarding the following?

• Have you received any communication from the casino regarding the status of your withdrawal, apart from their statement about high withdrawal volumes?
• Were there any specific reasons or additional documentation requested by the casino that might be causing the delay?
• Can you confirm if the payment method used for this withdrawal is the same as the ones used in your previous successful transactions?
• If you have any screenshots or correspondence from the casino about this withdrawal, please share them with us for better clarity.

Your cooperation is vital for us to proceed with your case and address it effectively. Without the requested information and supporting evidence, it will be difficult to mediate on your behalf. Please feel free to forward any relevant communication or documents to petronela.k@casino.guru for our review.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.