Posido Casino - Player's withdrawal is delayed.

I withdrew my money on 11/09/24 it's been 10 days and still nothing happening

They told me that usually they do about 3 days,i ask them why mine takes that long and for the last 6 days the guys from the support team tell exactly the same things

Dear grnakata,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

They don't request from me to do KYC verification,they just tell me that they have a problem in the financial department

Thank you very much, grnakata, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

20 days,14 working days,2 emails and still nothing from Posido Casino

I don't recommend this casino to anyone,one of the worst experiences ever

Hello, grnakata,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Posido Casino team,

Could you please provide us with an update on the player's withdrawal? What is the estimated time frame for processing it?

Is there anything that needs to be done on the user's side to expedite the process?

Thank you very much guys,the withdrawal was completed to day

After 22 days i got my money....thank you so much for your support

Hello grnakata, 

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side on 2nd of October 2024.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Best wishes, 

Posido Team. 

What great news, grnakata!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Thank you too, Posido Team, for your help and cooperation.

Best regards,

Branislav, Casino.guru