The player from Greece had pending withdrawals from Posido Casino since August 12th and August 25th, totaling 800 Euros. Despite reassurances from technical support, the withdrawals were delayed beyond the stated 1-3 business days, prompting the player to lodge a complaint. The player did not respond to the Complaints Team's requests for further information, which resulted in the inability to investigate the issue. Therefore, the complaint was rejected.
Posido Casino - Player's withdrawal is delayed.
Amount: €400
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
Good evening,
I have a pending withdrawal from Posido casino from August 12 (400 Euro) and another one from August 25 (400 Euro), it has been more than 2 weeks and I have not even received my initial withdrawal. I should note that as many times as I spoke with the technical support, they told me that there is no reason to worry, that I have no other energy to do, and that my ascension will take place, but it will be almost the third week from the day of the ascension led me to make a complaint request here. In the casino they say that they only need 1-3 working days.
My casino username is [hidden by Casino Guru]
Edited by a Casino Guru admin
Automatic translation:
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Public
2 months ago
Dear Nestoras,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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2 months ago
Translation
It's my first withdrawal from the casino, I collected the winnings from a no bonus deposit and I was never asked for any account identification documents.
Edited
Automatic translation:
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2 months ago
Thank you for your reply. Before we invite the casino to join this discussion, please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.l@casino.guru.
