Posido Casino - Player’s withdrawal has been delayed for more than 12 days.

They don't want to pay. It's been more than 12 days since the withdrawal, and through the chat, they just tell me to send an email. I've sent over 50 emails and there’s no response. They say it will take 3 business days, then 5, and that there are many withdrawals to process. Now I’m told I just have to wait. They have scammed me, and nobody is responding.

Dear Pedroperez,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I can't believe that 12 days have passed and you responded to me that it is normal for it to take more days. It is the only page that I have heard this and where all the reviews are for the same thing. Terms and conditions say maximum 3 days. My account is already verified so don't give me this speech that sounds like complicity. THEY HAVE NOT PAID. IT'S JUST 12 DAYS TO PAY. OTHER PAGES TAKE MINUTES IN THE SAME WAY OF WITHDRAWAL. WHAT IS THIS ABOUT. LET'S NOT BE COMPLICES. 12 DAYS IS FAIR AND THEY HAVE NOT PAID

IF THIS PAGE WORKS AS AN AXIS TO THE SIDE TO REASSUR THE VICTIMS THEY ARE WRONG ABOUT ME. THEY HAVE A BANK ACCOUNT IN CYPRUS. THEY RECEIVE THE MONEY IN THE NAME OF MIRATA SERVICES LTD. DON'T BE CONFUSED THAT IT IS VERY EASY TO TRACE NOWDAYS. SO DON'T CONFUSE WITH ME. 12 DAYS OF PATIENCE. IF THEY ARE GOING TO HELP, I THINK THE TIME HAS ALREADY COME UP. IT'S NOT FAIR. IT IS A SCAM AND I DO NOT RECOMMEND ANYONE TO INVEST A EURO IN THESE SCAMMER PAGES.

I understand your frustration and dissatisfaction with the casino's services. However, based on our experience, the majority of players receive their winnings within the 14-day timeframe mentioned. Could you please provide any new information regarding your withdrawal request?

They don't pay anything. I won't waste my time with you anymore. You are giving the same answer as them.

I apologize and understand your frustration. Would you like us to continue with the investigation, or should we close your complaint as per your request?

If you wish us to continue, please allow me to ask you a few additional questions:

Have you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Dear Pedroperez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.