Posido Casino - Player's withdrawal has been delayed.

On November 20th, 300€ was deducted from my balance after waiting for 3 weeks. As of today, I have not received the payment. They claim they completed the withdrawal and that the problem is with my bank. Everything is fine with my bank; what hasn't been done is the management of the process. I haven't received any notifications or anything else, unlike other transactions. When I talk to them, they only lie and give automated responses.

Dear Fuenvi,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Have you checked if you submitted the correct payment information when you requested your withdrawal?

Could you kindly forward me your bank statement from November up until today along with all your communication with the casino customer support regarding your delayed withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The 400e one has been entered, they did it on the 20th together with the 300e one, of which I did not receive notification or anything and it is not entered either. Their argument is to raise the case without receiving a response yet. They deceive me and always answer the same. I have everything verified. Thank you very much.

Thank you very much, Fuenvi, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Fuenvi,

I'm Romi, and I will be taking care of your complaint from now on.

If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Posido Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Posido Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

They are not going to tell you anything, they have been deceiving me for 25 days. On November 9th I requested a withdrawal of 300e, after insisting they took it from my balance on the 20th along with another of 400 (notified and deposited). I write to them to claim my prize and all they can say is that the case is pending and that I will already have notification. Others say that the withdrawal is cancelled, others that it is managed and that the problem is with the bank, I have called and everything is fine. I've been like this for 25 days. I'm sending you a screenshot where you can see that the withdrawal is complete. I also sent a bank statement where only the 400e appears. Thank you very much, I hope you can help me.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They won't answer you, I have closed the account, I'm tired of lies. The withdrawal is finalized and it says that I cancelled it.

Dear Fuenvi,

We would kindly request to check the payment confirmation provided via email.

If you have any additional questions don't hesitate to contact us.

Kind Regards,

Posido Casino Team

They haven't paid me, they say that I cancelled it and other agents tell me that it is being processed. Neither case is true, they still haven't paid me and tired of lies and the helplessness of not being able to do anything, I told them to close my account. I hope for your help.

Dear Fuenvi,

I will keep this complaint open until you get the information regarding your withdrawal to be approved.

We'll wait for another 7 days and then contact the casino again.

Respectfully,

Romi

Ok. They sent me a receipt for a withdrawal that is not the one I am claiming. The one I have pending is one for 300e.

It clearly says finished. Well, they tell me that I cancelled it. I hope for your help. Thank you very much.

Dear Fuenvi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok, but I tell you that they won't answer you and if they do, they will lie to you. They send me receipts for previous withdrawals. They still haven't paid me.

Dear Fuenvi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok, I'll keep waiting, thank you very much.

Greetings all.

Dear Posido Casino,

Could you provide any updates regarding this case, please?

Thank you.

Best regards,

Romi

Everything remains the same, they have not credited my withdrawal. They claim that it was cancelled, when it says finalized.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

We are currently in the process of reviewing the customer's claim.

We will provide updates when we have any.

Best regards,

Posido team

I haven't received anything yet, everything is the same. Thank you very much.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok, I hope

Dear Fuenvi,

Please give me some time to contact the casino outside this thread to gather some information.

Thank you in advance.

Respectfully,

Romi

Thank you so much

Hello all,

We would like to inform that the withdrawal request player is referring to was paid and sent from our side.

However, we kindly request player to please confirm the date player requested the withdrawal request to confirm we are referring to same withdrawal request.

Best regards,

Posido team.

That withdrawal has not been paid, the request was made on November 9th.

Dear Posido Casino,

Could you check it again and let us know, please?

Thank you in advance.

Kind regards,

Romi

Dear Romi,

We would like to kindly confirm that the player's referred withdrawal failed and the funds were added back in her account on 13.12.2024.

If you have any additional questions please contact us.

Thank you for your cooperation.

Kind Regards,

Posido Casino Team

That's a lie, it was never entered or paid. They are scammers.

Dear Posido Casino,

Thank you for the information.

Could you provide any kind of proof that the withdrawal has been paid to the player, please?

You can send it to my email address: romana.r@casino.guru or post it here.

Thank you in advance.

Respectfully,

Romi

It has not been paid

Dear Romi,

We would kindly request to check the evidence provided via email.

If you have any additional questions please contact us.

Thank you for your cooperation.

Kind Regards,

Posido Casino Team

Greetings all.

Thank you, Posido Casino, for the information provided.

Dear Fuenvi,

The casino has provided us with the information that the withdrawal got cancelled and the money put back to your casino account.

Could you confirm, please, that the withdrawal has been sent back to your casino account?

Thank you in advance.

Respectfully,

Romi

The withdrawal was never entered, but I have no proof.

Dear Posido Casino,

Could you kindly reply to my email, please?

Thank you in advance.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.