HomeComplaintsPosido Casino - Player’s withdrawal has been delayed.

Posido Casino - Player’s withdrawal has been delayed.

Amount: NZ$70,312

Posido Casino
Safety Index:High
Submitted: 15 Nov 2024
Case opened Current status

Waiting for player to reply

6d 19h 4m 31s

Case summary

4 hours ago

The player from New Zealand has been attempting to withdraw funds for six weeks, but the casino has not processed any payments despite multiple requests. The player faces constant delays and different excuses from customer service, leading to the cancellation of all his withdrawal requests.

Public
Public
8 hours ago

I have tried getting money back from this company in September and the haven’t paid a cent I have tried to start the process of receiving my money to get the full amount in payments as they said I can only withdrawl a certain amount each day but when I started they kept saying they were processing it and to wait. As I was waiting and trying to talk to them I was getting different excuses then they cancelled my request all three of them so I gave up on trying to receive the money until I found this website

Public
Public
4 hours ago

Dear thelma1515,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced trying to withdraw your funds.

To help us understand and assist with your situation, could you please provide a few additional details?

  • Could you specify the total amount you are trying to withdraw, as well as the specific amounts and dates of each withdrawal request that was canceled?
  • Have you received any detailed reason from the casino for these cancellations, and if so, could you share what was communicated?
  • Do you have any email or chat communication from the casino regarding the status or cancellation of your requests?

If you have any written records of your communication with the casino, please feel free to forward them to petronela.k@casino.guru. This information will help us review the case thoroughly.

Your cooperation is essential for us to proceed effectively and work toward a solution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



thelma1515 has 6d 19h 4m 31s to reply

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