The player from Germany encountered an error while playing a game with a 3 Euro bet during a bonus round for the MegaJackpot of 2.1 million Euros. The player was unable to resolve the issue after contacting support. We explained that without sufficient evidence from the player, the complaint could not be further pursued against the casino's conclusions. Consequently, the complaint was closed.
Posido Casino - Player’s winnings are being contested due to a persistent error.
Amount: €2,100,000
Posido Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 months ago
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3 months ago
Translation
While playing a game with a 3 Euro bet, I triggered a bonus round. In this bonus round, the MegaJackpot was set at 2.1 million Euros, and you needed to get 3 pink balls to win it. After I collected 2 pink balls, 2 red balls, and 2 blue balls, I opened another ball and saw a pink flash before immediately getting an ERROR. This ERROR persisted for 2 days.
Clearing the cache did not resolve the issue.
Despite repeatedly bringing this to the attention of Posido and sending screenshots to the people involved in the chat, nothing substantial has come of it.
I am claiming my winnings.
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3 months ago
Dear spielgeld24,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you recorded the win in any way? Is the game round identifiable based on the records you provided?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Translation
Good day,
I have tried several times in chats to address the problem and find a solution.
I was repeatedly asked for screenshots and game times and I was able to answer these and prove them with screenshots. Unfortunately, I was always told that the number shown on the list was incorrect but there was no other option and since I didn't get any positive feedback, I don't think they will solve this problem themselves because they would then have to pay out 2.1 million!
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3 months ago
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Due to the ERROR message that was displayed, I was unable to take any screenshots because I couldn't see anything anymore.
There has been no email contact so far, although contact should have taken place!
I couldn't record the chat conversation but it must have been recorded.
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3 months ago
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The screenshots I took were from the game between 2:39 p.m. and 2:43 p.m.! During this time, the game was winning 2.1 million euros.
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3 months ago
If you haven't saved any conversation from your previous conversations with the casino. I would recommend you contact the casino again. Save the conversation and forward the records to me, Send me also emails or chat transcripts that the casino didn't respond to.
My email is tomas@casino.guru
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3 months ago
Translation
The chat was simply ended without a response, except for the answer that they couldn't find anything and that's how it is or has been the whole time!
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3 months ago
thanks for your reply.
I apologize but without any evidence, we can't proceed with confronting the casino and arguing against their conclusions.
Due to these reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
