HomeComplaintsPosido Casino - Player's requesting a deposit refund.

Posido Casino - Player's requesting a deposit refund.

Amount: €240

Posido Casino
Safety Index:High
Submitted: 20 Apr 2023 | Case closed : 05 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's requested a refund of his deposits after his account wasn't blocked due to self-exclusion in another casino. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago

Dear Gurus,


yhis casino has neglected a self exclusion request placed by me for the company as early as April 15th, 2021. This request had been sent to Wazamba casino. I have been later excluded by their sister casino ExciteWin as well. All of this because a gambling problem.


Yet I was still able to play on Posido despite of this, for a total of about 240 eur. They have reviewed my refund request for two weeks now, but its not going anywhere. Please help me get a refund. I have attached relevant documents.

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1 year ago

Dear yoyeli,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

I checked the casino websites you mentioned, but I am unaware of any clear connection between them.

Please understand that casinos licensed under Curacao are not obligated to enforce self-exclusion between brands of associated casinos.

Also, Posido Casino is licensed under a different license -Estonia.

Could you please explain when did you open your account in Posido Casino and when was the casino made aware of your gambling problems? Did you request self-exclusion in Posido Casino at any time? Is your account still open?

Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear yoyeli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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