Posido Casino - Player’s bonus and cashback have been mishandled.

In the last 2 weeks iv asked for a bonus for being a loyal vip customer and reaching the top vip status my so called vip manager told me he was giving me a $260 bonus, I was fine with that but then when I was supposed to get my 15% weekly cash back it was only the $260 bonus so I asked about it and because i spent $1730 the 15% cash back would have been $272.50 so when I spent 3 days trying to find out where the $260 I am told that the bonus was my weekly cash back when that is not why I got given that so when I said it was supposed to $272.50 for me weekly they sent me $12.50 so technically yes I now got the weekly cash back of MY money I deposited this week.... so where Is my $260 bonus I was supposed to be receive for being a valued customer? And after now getting the shits with the live staff and my manager because i was ignored and wheb i was spoken to it was always something or some sort of lie Ito try get out of paying anything i have now received a email saying I will no longer get any assistance from my vip manager because he was found out and didnt want to deal with it! And when I spoke to live support staff 9 times out of 10 spoke rudely to me to start with and I got no assistance whats si ever! I dont recommend this site to anyone it is a rip off and a scam!

Dear Redman1488,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to get a certain type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Dear Redman1488,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They told me I would get a $260 bonus, I was already getting $272.50 from the 1730 that I deposited as a weekly cash back so the $260 was a bonus that they just tried to say Na it's my weekly cash back but that's not true they have just lied about $260

Thank you for the information. As I mentioned before, bonuses are gifts from the casino, and it is up to them to determine the applicable rules. If you have not received a VIP bonus, there is likely a reason for it, and unfortunately, there is nothing we can do to change the casino's decision. I understand this may be disappointing, and I appreciate your understanding in this matter.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.