Posido Casino - Player faces withdrawal delay and lack of communication.

ive been waiting more then 14 days for my withdrawl from this casino. they will not respond to emails. and live chat says the same thing over and over like AI generated chat

Dear s8ynh7t29z, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I’ve never withdrawn before from this casino. I can’t verify anything in the verification section cause it won’t let me add anything and nobody’s asked me to I’m also hesitant about verifying with my identification as my credit card I used to deposit has had fraudulent activity for the first time ever. since using this casino , It has been resolved by my creditor though. I do not have any active bonuses with them

Could you please specify what you mean by saying that there has been fraudulent activity on your card since you started playing in this casino? Have you communicated with the casino customer support about it? Is that a reason why your withdrawal is delayed?

No. It’s a different method. Withdrawal is e transfer. I deposited with visa. And coincidentally 5 days later someone used my card to buy 5000 dollars at lulu lemon.

it’s been resolved through my bank. But I was just saying I’ve never had any fraud using any other casino with my visa. And now after using posido there has been. Not saying it was from them. But if the shoe fits

Thank you very much, s8ynh7t29z, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello s8ynh7t29z,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Posido Casino’s representatives to join this discussion in order to resolve this issue.

Dear Posido Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

One person . Finally, sort of helped me out and is in touch by email. I’ve asked for a receipt of the money that’s been sent to me via e transfer. But have not gotten a response back

Dear Jonathan,

Thank you for reaching out.

We would like to inform you that your current pending withdrawals were forwarded to the relevant department to be checked with priority.

Best regards,

Customer Support

I’ve started to receive payment after 1 month. 750 a day to dogecoin so I can finally get my 5000 I won and never play on that site again thank u

Hello s8ynh7t29z,

Have you received the full amount, or are you still waiting for any remaining payments?

Dear s8ynh7t29z,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear s8ynh7t29z,

I apologize for the inconvenience, but due to a technical issue on our side, the timer for your response was not properly set. Therefore, I am granting you an additional 7 days to respond regarding the resolution of your issue.

Thank you for your understanding.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.