Posido Casino - Player faces delayed withdrawals.

I made 2 withdrawals on Monday, 25/11. They still haven't been processed, and now the weekend is approaching. Every time I contact them, they tell me the same thing... that all their payments are delayed.

Dear Margy1985,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I believe they are doing this to get you to play the winnings again...and the answer they give that all their payments are delayed is kind of

I understand your disappointment; however, in many cases, the payment processing times are not entirely dependent on the casino but on external factors that the casino cannot influence.

Could you please specify whether you have received any of your winnings yet?

My withdrawal never went through...12/1 they canceled it...I reapplied 12/1 and still waiting...only disappointment..nothing else!!!!

Have you received any explanation after your withdrawal was canceled? Have you tried reaching out to customer support to inquire about the reason for the cancelation?

Many times...they don't know...probably the system told me!!!!

I talk every day with the service department but you really don't get a clue!!!! they keep saying the same thing

Thank you very much, Margy1985, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Withdrawal completed!!amount credited...thanks a lot!!!

Dear Margy1985,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru