Posido Casino - Player faces delayed withdrawal process.

I made a withdrawal of €140 on August 7th. It's now August 27th, 20 days later, and the request is still inactive, with no processing. Despite my multiple daily attempts to contact them via chat or email, I haven't received a meaningful response. When I asked for the company's details out of genuine interest, they avoided giving them to me and even closed the chat. They still haven't responded to the email. Although they have all the games, I will never play there again. 20 days to complete a withdrawal is outrageous! And of course, instead of receiving serious answers, I get silly excuses saying they're sorry and that I’m right. Stay away from them.

Dear Rablance13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I had made another withdrawal in the past, about a month ago, of the same amount, which took about 10 days to complete. I have not been asked for anything as a document that would facilitate the kyc process and withdrawal. Finally, the withdrawal has occurred after depositing my own money and not a bonus. 21st day today and still the withdrawal has not been processed by any of them…

Thank you very much, Rablance13, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Rablance13,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Posido Casino representative to join this conversation.

Dear Posido Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Rablance13,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Posido Casino representative to join this conversation.

Dear Posido Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear all ,

Thank you for contacting us.

We would like to confirm that the the customer's withdrawal has been processed, and the money has been sent from our side on August, 28 2024.

Best Regards

Posido Administration

Dear Rablance13,

Can you please confirm you have received your withdrawal?

Dear Rablance13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.