The player from Germany is facing a delay in withdrawal beyond the promised three business days, leading to frustration. The customer support has not been helpful and has displayed rudeness.
Posido Casino - Player experiences payout delay.
Amount: €400
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
2d 9h 44m 30s
Case summary
3 days ago
Public
Public
1 week ago
Translation
The payout duration has been exceeded again. According to your terms and conditions, it takes up to 3 business days. Unfortunately, it's been a week again and the support systematically only puts you off and is also unfortunately rude. This is infuriating. Transaction number 9920344225
Automatic translation:
Public
Public
4 days ago
Translation
The verification is systematically rejected!! I have uploaded account transactions as required by this casino. Several times!!! They make you wait and then simply reject you. I always get kicked out of the chat... I don't know what to do anymore!!! Please help me. I don't want to say anything but what they are doing is fraudulent
Automatic translation:
Public
Public
4 days ago
Translation
I requested a withdrawal on April 20, 2024. After just a week, verification was required. Even though I had already received a withdrawal before that. This was also delayed but it worked. I uploaded everything necessary. A bank statement from March 29-April 29, 2024 is required. I uploaded this as requested and also sent it by email. However, it is rejected every time for no reason. The support always tells me to upload it again. Nobody answers my email. I don't know what to do anymore. There is nothing I can do anymore. The casino is trying to avoid having to pay out. The stalling alone is very suspicious. I don't know what to do anymore. It's no longer my fault.
Automatic translation:
Casino Guru is examining the case
Please disable your AdBlock