The player from Hungary is highly dissatisfied with a promotional offer. We rejected this complaint as the account has been closed before we could intervene.
Posido Casino - Player complains that he didn’t receive Free Spins.
Amount: 6,000 Ft
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
For a week long i waited to fix the issue what i got on my account, but they did not made it! I can't play my 200 freespins what i bought alongside on my welcome bonus! Surely when a ask about delete my account, it's went fastly without any compensation!
Very poor casino, they stole my money!
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2 years ago
Dear lupinocmb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? Have you tried to communicate this issue with casino? Did you receive any explanation why your Free Spins haven’t been activated?
Meanwhile, please understand, that if you closed your account already, we won't be able to help you with this issue.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
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2 years ago
Dear Petronela!
Yes, i talked with the support 7th time, and every conversation ended with that few word: "Sorry we working on this problem, we will let you know when it will be good"!
But that never happened! (I have lots of screenshot about this! Can proof it easily)
I was a new player, and i did my first deposit with 100% bonus alongside with 200 freespins.
The bonus amount losted, and after i tried to play my 200FS (5x 40FS) but they cant activated, because the main bonus was still active after i tried to delete it! Crap!
Surely, when i ask about to delete my account cause i cant trust a site like this, the delet was very fast!
The IT team so poor, and somehow they stole my money!
Cheers,
Zsolt
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2 years ago
Do I understand correctly that you have closed your account already? What would be an acceptable outcome for you now, please?
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2 years ago
Dear Petronela!
I guess now is totally matter because i closed my account! Strange fact: For a week the IT guys can't fix my problem, but when i ask the support to close my account, it was a minute!
Be real, and handle the costumers on the right way!
Cheers!
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2 years ago
I’m sure you understand that I don’t work for the Posido Casino, but as one of the Casino.Guru independent employees and professionals I was trying to help you to resolve your problem.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
