The player from Portugal deposited, played, and requested a withdrawal of €220 at Casino Posido. Since then, she had been unable to access the casino's website and was concerned about the status of her withdrawal and remaining balance. We suggested clearing cookies and cache, which did not resolve the issue. Upon switching from home internet to mobile data, she successfully accessed the casino website. The complaint was marked as resolved.
Posido Casino - Player can't access her account after asking for a withdrawal.
Amount: €220
Posido Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Posido Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Good afternoon.
Yesterday, I played at Casino Posido for the first time. I made deposits, played, and last night I requested a withdrawal of 220 euros, leaving some money to play again.
However, since this morning I have been trying to access the casino's website without success. I've tried on both my computer and my phone, but nothing works. I get the following message: "posido158.com refused to connect". So, I can't log in, check if my withdrawal request was processed, or see what happened to the remaining money I left there. Was the casino blocked or something like that?! I'm worried I might have lost everything.
Automatic translation:
Public
Public
5 months ago
Dear anasofiateodoro3,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue.
I have checked the casino website and it is working for us without any problems.
Have you tried clearing your cookies and cache, deleting your browser history, and then accessing the casino website https://posido.com/ again?
Could you kindly advise if you use any VPN or IP-masking software to access the casino website?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
5 months ago
Translation
Yes, I've even tried to log in via the computer and another cell phone.
I don't use VPN or IP masking..
Automatic translation:
Public
Public
5 months ago
Translation
If the problem is playing in Portugal, you shouldn't even have to open the website, deposit and play.
Automatic translation:
Public
Public
5 months ago
Translation
Ok, now I tried turning off the internet at home and using only mobile data and I managed to access the casino website.
Thanks.
Automatic translation:
Public
Public
5 months ago
Dear anasofiateodoro3,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
