HomeComplaintsPosido Casino - Player can't access her account after asking for a withdrawal.

Posido Casino - Player can't access her account after asking for a withdrawal.

Amount: €220

Posido Casino
Safety Index:High
Submitted: 16 Jul 2024 | Resolved : 17 Jul 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 months ago

The player from Portugal deposited, played, and requested a withdrawal of €220 at Casino Posido. Since then, she had been unable to access the casino's website and was concerned about the status of her withdrawal and remaining balance. We suggested clearing cookies and cache, which did not resolve the issue. Upon switching from home internet to mobile data, she successfully accessed the casino website. The complaint was marked as resolved.

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4 months ago
Translation

Good afternoon.

Yesterday, I played at Casino Posido for the first time. I made deposits, played, and last night I requested a withdrawal of 220 euros, leaving some money to play again.

However, since this morning I have been trying to access the casino's website without success. I've tried on both my computer and my phone, but nothing works. I get the following message: "posido158.com refused to connect". So, I can't log in, check if my withdrawal request was processed, or see what happened to the remaining money I left there. Was the casino blocked or something like that?! I'm worried I might have lost everything.

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4 months ago

Dear anasofiateodoro3,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue.

I have checked the casino website and it is working for us without any problems.

Have you tried clearing your cookies and cache, deleting your browser history, and then accessing the casino website https://posido.com/ again?

Could you kindly advise if you use any VPN or IP-masking software to access the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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4 months ago
Translation

Yes, I've even tried to log in via the computer and another cell phone.

I don't use VPN or IP masking..


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4 months ago
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If the problem is playing in Portugal, you shouldn't even have to open the website, deposit and play.

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4 months ago
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Ok, now I tried turning off the internet at home and using only mobile data and I managed to access the casino website.

Thanks.

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4 months ago

Dear anasofiateodoro3,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

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