The player from the United States had requested a withdrawal over six weeks ago, but it had not been completed. Despite the approval of withdrawals totaling $262.38 and $144.00, there had been no progress on processing them. We were unable to mediate the complaint due to the lack of information regarding the owner or service provider of Posh Casino, making it impossible to establish contact with the casino. As a result, the complaint was rejected.
Posh Bingo Casino - Player’s withdrawal request is delayed.
Amount: $262
Posh Bingo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Posh Bingo Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
I made a request for a withdrawal and it has taken more than one month too complete.
May. 14, 11:27 am
Crypto Satoshi Withdrawal approved
Requested 2024-05-03 04:49 pm
$-262.38
May. 04, 02:49 am
Coupon VIP1APP redeemed
$100.00
May. 04, 02:49 am
Coupon VIP2APP denied
May. 03, 04:49 pm
Coupon Reversal Withdrawal approved
Requested 2024-05-03 04:49 pm
$-144.00
May. 03, 04:49 pm
Coupon Reversal Withdrawal requested
$-144.00
May. 03, 04:49 pm
Crypto Satoshi Withdrawal requested
$-262.38
Public
Public
5 months ago
Dear Guitarguy23,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
5 months ago
Does this contain a description from the Posh casino that doesn't have, bingo in it's name?
Public
Public
5 months ago
Do I understand correctly that your complaint is about Posh Casino, not Posh Bingo?
Public
Public
5 months ago
I sincerely apologize, but due to the lack of information regarding the owner or service provider of Posh Casino, we regretfully have to decline your submitted complaint, as we are unable to establish contact with the casino. In the past, there was an inclination to believe that Posh Casino might be a VIP room affiliated with an existing casino from our database. However, this assumption has proven untrue. Given that new players cannot register independently and can only enter through invitations, obtaining additional contacts for mediation is challenging.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
