Pokiez Casino - Player’s struggling to withdraw his winnings.

Will not pay ive tried 7 times they keep saying forms I uploaded are blurry but they are beautiful not blurry at all.

Dear Desmond ,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly. I would suggest contacting the casino and find out which documents are needed and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Is there any relevant communication which could be forwarded to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Desmond,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.