HomeComplaintsPokiez Casino - Player’s struggling to access casino account.

Pokiez Casino - Player’s struggling to access casino account.

Amount: A$50

Pokiez Casino
Safety Index:Below average
Submitted: 14 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia is experiencing difficulties accessing their casino account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I was playing on a machine then I got logged out and wasn't able to log back in it kept saying my email or password were incorrect but they aren't I had just made account b4 I deposited.

Now I can't get back into it 🤬

Public
Public
3 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your complaint. Could you please advise if there’s any notification or message when you try to log in? What exactly it says, when you try to enter your Username and Password? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

Public
Public
3 years ago

Hello,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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