HomeComplaintsPokiez Casino - Player is enquiring about registration bonus.

Pokiez Casino - Player is enquiring about registration bonus.

Amount: A$25

Pokiez Casino
Safety Index:Below average
Submitted: 18 Oct 2020 | Case closed : 02 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia is requesting more information regarding a free registration bonus. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Its say that you get 25 free spins no deposit needed on registration,I have just filled out the registration forms but it doesn't show anywhere how to claim my free spins unless I make a deposit & then I can receive $ amounts as bonus & 175 free spins so how do I unlock my free spins

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3 years ago

Dear Mark,

Thank you very much for your query. I have checked bonuses section on the website, and this is what I found https://www.pokiez.com/en/promotions:

"Sign up today and collect 25 no-deposit spins on the most sought-after title in the country: Wolf Treasure."

Since those free registration spins are available for a specific slot machine, namely the Wolf Treasure, I would suggest opening it. I believe those Free Spins are waiting for you inside. If you still can’t locate your registration bonus, please try to contact the casino support.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

 

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3 years ago

Dear Mark,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint. Have you succeeded in redeeming your Free Spins?

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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