The player from Australia had partaken in two welcome bonuses, paying $25 each time. After successfully withdrawing winnings from the first bonus, they noticed that the casino had deducted $207.46 from their bank account instead of the expected $25 charge for the second bonus. The response time from the casino was also slow. Upon the player's complaint, we had asked for more details and evidence regarding the discrepancy in their deposit. Despite extending the response deadline, the player failed to provide the requested information. Consequently, we couldn't investigate further and had to reject the complaint.