Pokies2Go Casino - Player was able to make a deposit.

Hi I have gambling block on my bank and payment could be made to this site. I contacted my bank who said they should be abiding by the ban. I also emailed them the other day to close my account permanently and today again they sent me an email with cash back so they allowed me open up the account again

Dear Lindsss,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please understand that it is not necessarily the casino's mistake that the deposit has been transferred. It would be impossible for a casino to know about such a block if you only set it through your bank. On the other hand, sometimes banks are not able to recognize that the transaction is going to some casino and they cannot always block it.

Therefore, I would recommend that we focus on your account closure. Could you, please, forward me the account closure requests that you sent to the casino? Do you still have access to your account?

Also, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I sent an email last Tuesday to close my account permanently. i don't have the email i asked for a copy of all my correspondence with them. The bank advised they would of over ridden the code for gamblin sites and should not of

Thank you for your reply, Lindsss. Do I understand correctly that you don't have your account closure request? Please understand that this is essential evidence, and we are not able to proceed with this case without it.

Dear Lindsss,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Close this I don’t have the email and the casino won’t provide correspondence between us. Shady at best

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.