The player from Argentina has been accused of opening multiple accounts. Casino provided evidence that this player is part or bonus abusing organization, so we are rejecting this complaint.
Pokies2Go Casino - Player has been accused of opening multiple accounts.
Amount: €860
Pokies2Go Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I played the casino, made the deposit, claimed my welcome bonus and was able to play until I completed the required Wager, then when doing the account verification I found that they permanently blocked me for allegedly several accounts when I had never played before, nor created another account at this casino
Automatic translation:
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3 years ago
Dear lamonaloca,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise, if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Thanks for the quick response, there is no possibility that someone from my family or neighbors has opened an account at the mentioned casino, unless I know
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3 years ago
Thank you very much, lamonaloca, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello lamonaloca,
I looked at your complaint and will do my best to help you. I would like to invite Pokies2Go Casino into this conversation. Dear Casino, can you please send me evidence that this player has multiple accounts? My email: viliam.v@casino.guru.
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3 years ago
Translation
Hello Viliam, thank you for your attention.
Automatic translation:
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3 years ago
Dear Viliam,
we will update you via the email you have provided.
Best regards
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3 years ago
Dear lamonaloca,
Casino provided relevant proof that you are part of bonus abusing operation. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
