Pokies2Go Casino - Player has been accused of opening multiple accounts.

Jugue el casino, hice el deposito, reclame mi bonus de bienvenida y pude jugar hasta completar el Wager requerido, luego al hacer el la verificacion de la cuenta me encuentro con que me bloquearon permanentemente por supuestas cuentas varias cuando nunca habia jugado antes, ni creado otra cuenta en este casino

Dear lamonaloca,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise, if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Gracias por la rápida respuesta, no existe posibilidad de que alguien de mi familia o vecinos hayan abierto una cuenta en el casino mencionado, al menos que yo sepa

Thank you very much, lamonaloca, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello lamonaloca,

I looked at your complaint and will do my best to help you. I would like to invite Pokies2Go Casino into this conversation. Dear Casino, can you please send me evidence that this player has multiple accounts? My email: viliam.v@casino.guru.

Hola Viliam, gracias por tu atencion.

Dear Viliam,

we will update you via the email you have provided.

Best regards

Dear Viliam,

we have sent you an email.

Best regards

Dear lamonaloca,

Casino provided relevant proof that you are part of bonus abusing operation. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.