HomeComplaintsPokies2Go Casino - Player faces delayed withdrawal process.

Pokies2Go Casino - Player faces delayed withdrawal process.

Amount: A$20,000

Pokies2Go Casino
Safety Index:Below average
Submitted: 02 Nov 2024
Case opened Current status

Waiting for player to reply

6d 20h 25m 28s

Case summary

3 hours ago

The player from Australia attempts to withdraw $28,000 in crypto but cancels part of it after spending $8,000 due to the prolonged pending status. After 5 days, the finance department informs him that his winnings are under review by the game provider, which he finds unacceptable given their terms.

Public
Public
9 hours ago

Made a $28,000 crypto withdrawal then cancelled and spent $8k as it was pending for so long


5 days later still pending I email tech support and vip department fiannky get told


Dear Jason,

 

we have sent some of the wins for check up to the game provider. As soon as we get confirmation from them we will continue with your requests.

Please note this is a standard procedure for bigger multipliers.

 

Kind regards,

pokies2go Finance Department





this is a blatant load of bull when there terms say this


Pokies2go casino has no influence on games and their outcomes, as they are owned and operated by third party companies – Game Providers.




process my withdrawal now.


Public
Public
3 hours ago

Hello Sosij,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pokies2Go Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Sosij has 6d 20h 25m 28s to reply

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