Pokies2Go Casino - Player faces delayed withdrawal process.

Made a $28,000 crypto withdrawal then cancelled and spent $8k as it was pending for so long

5 days later still pending I email tech support and vip department fiannky get told

Dear Jason,

we have sent some of the wins for check up to the game provider. As soon as we get confirmation from them we will continue with your requests.

Please note this is a standard procedure for bigger multipliers.

Kind regards,

pokies2go Finance Department

this is a blatant load of bull when there terms say this

Pokies2go casino has no influence on games and their outcomes, as they are owned and operated by third party companies – Game Providers.

process my withdrawal now.

Hello Sosij,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pokies2Go Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi, I spoke to them yesterday via email

account is currently CLOSED I requested a 72 hour break so I couldn’t go back and spend the money as that’s what usually happens

im fully verified and have withdrawn before no issues at all. This isn’t my first withdrawal.

all winnings used with real cash no deposit bonus used.

Hello Sosij,

Thank you for your patience.

As a general rule, even standard withdrawals can take up to 14 days to process. In this case, based on our communication with the casino, the responsibility to check your gameplay history lies with the provider, not the casino itself. This means that while the casino can facilitate the withdrawal process, they have limited influence over the provider's response time.

At this stage, I can only recommend waiting for the outcome, as the casino is unable to expedite the provider’s timeline. It’s much like waiting for a package to arrive once it's in the hands of the courier — the casino can't speed up the provider’s delivery process, but they can confirm it's on its way.

Please feel free to update us with any new information, and we will assist you further if needed.

Best regards,

Nick

I don’t get it. So why check that gamepaly? What about the $20,000 lost they check that gameplay to ensure it correctly flogged my money? I doubt pragmstic has requested to check? I play with other casinos win 10x this amount and never have had this happen to me. It’s funny tho I can cancel the withdrawal and spend the balance no problem. If the money was in question for validation why is that even so.

Hello Sosij,

I would recommend holding off on playing through the balance and instead remaining patient. These types of checks are standard across casinos, and only the game provider can manage them, not the casino itself.

Please keep us updated on any response from the casino over the next week. If there’s no progress by then, we will look into intervening on your behalf.

Best regards,

Nick

Dear Sosij,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.