Pokie Place Casino - Player’s withdrawal has been delayed.

My account is fully verified and I have been. Waiting for over 2 weeks since 18/6/21 for my withdrawal and live chat just keep saying they have escalated it and it’s there 3rd party payment services that are having the issue causing the delay but yet still I wait With no real update from the casino

Dear Hazza2580,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that it is a first attempt to withdraw winnings from this casino? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi thanks for your prompt response but yes my kyc is fully verified and the method was wire transfer.

They have said my withdrawal and kyc have both been approved and the reason it is taking so long is delays with there third party payment processor and it’s out of there hands but my request has actually been longer than 3 weeks as I had to re submit the request after one failed attempt with a bitcoin withdrawal But that was denied as it wasn’t my main deposit method so this has been going on over a month now

Thank you very much, Hazza2580, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Hazza2580!

From now on, I will take care of your complaint. I would like to invite representatives of Pokie Place Casino into this complaint in order to help us resolve the situation.

Thanks heaps guys

Let me know if you need me to send through name phone number email etc

We would like to ask Pokie Place Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

They have released the funds thanks guys

Hello Hazza2580!

We will leave the complaint until you'll receive the withdrawal. Please let us know when it happens.

Hello Hazza2580!

Have you managed to receive your winnings?

Yes I did thank you 🙏

Hello Hazza2580!

I am glad that you received your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.