Pokie Place Casino - Player’s withdrawal has been delayed.

I have checked my account is verified, I've met all wagering requirements, I don't have any limit on my withdrawal from the bonus, yet I've been waiting for 3 weeks for my payment to even be approved. They have told me that it's an issue with the third party but it looks like it hasn't even been approved to be sent to the third party. They have lied multiple times and not met the time frames that they state they would, I have contacted them multiple times via email and live chat and have just been told to wait. I have tried to call nearly 50 times and not had one call answered and there voicemail box is full so can't even leave a message. I believe they are doing everything possible to not pay this out.

Dear Kallum98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that it is a first attempt to withdraw winnings from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, my withdrawal doesn't actually say it's approved, it still says pending. This is also not my first time withdrawing from this site. I understand it will take sometime to land in my account after its been approved but it doesn't seem like anything is happening.

Thank you very much, Kallum98, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kallum98,

I looked at your complaint and will do my best to help you. I would like to invite Pokie Place Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Not suprised to see they havent replied or anything, i havent recieved any updates from pokie place and it is now going on just about a month since i intially requested the cashout

We would like to ask the Pokie Place Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.