Pokie Place Casino - Player’s winnings have been capped.

Used the free spins but balance was 0 before I deposited funds and when balance was 0 again, I deposited a second amount. I then continued playing until it reached 1000. Went to withdraw, have in writing that I can withdraw the full amount, now they say I can only withdraw 200

Dear Tracey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Tracey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.