Pokie Place Casino - Player’s struggling to withdraw their winnings.

Hello,

I am a vip member with pokie place, I have had a withdrawal pending since may 26th for $10,000.. since then I have been politely asking them for reasons why they are not paying.. to which they say it's small delay. Total pending withdrawals since may is currently at over $70,000 and all those are late also. I have plenty of evidence of all correspondence and account info that can be provided.

I also have a further $72,000 in my account

I have emailed wins@pokieplace.com numerous occasions to no avail in even a response any more.

Dear Mac4,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

If there’s any relevant communication or screenshots, please forward them to petronela.k@casino.guru.

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

Thankyou for opening my complaint.

My account has been fully verified yes, I have received withdrawal payments from them previously since I joined over a year ago

They have repeatedly said they are having issues with third party processors for payments..

There is nothing wrong with my account.. Its an internal issue and I know there is many others in my same situation.

I understand if there is a small delay, however I just want to come to an agreement of a consistent payment weekly from my account to bring my balance down.

Surprisingly after I sent in my complaint to you last night I got my approval email for the $10,000 I have been fighting for 2 months about.. find that quite odd!

I have $69,000 in pending to be approved from 8th onwards and $77,000 in cash account also.

I will email through latest screenshot of current account status and correspondence

Thanks petronela

Thank you very much, Mac4, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Andrej,

Just to update I did receive my withdrawal of $10,000 from 26th May today.

I asked when will my next payment be. I got a response that they expect it to be next week.

I still would appreciate ongoing work from your side with my overall account scenario.

Bearing in mind they said next week for next payment so let's see how that plays out.

Regards

Mac4

Dear Mac4,

I’ll be taking care of your complaint from now on. I’m glad to hear there’s been some progress.

As you have been informed that the next payment should be processed in the near future, I’d like to kindly ask you to stay patient and let us know once there’s been any news regarding the issue. I’m setting the timer for 7 days. In case there’s no new progress by then, we will intervene.

Thank you, Mac4, for the update. I'll contact the casino and try my best to resolve the issue.

I would like to invite Pokie Place Casino to join this conversation and participate in the resolution of Mac4’s complaint.

Hi Andrej,

I have received notification of a further 10,000 approval yesterday. Apologies for the late update.

Still would like pokie place to respond and assure the continuing of approvals to be processed in a timely manner.

Regards

Mac4

Thank you, Mac4, for the update. I’m glad to hear that. We will wait for a response from the casino representative.

Dear Mac4,

Has there been any news regarding the issue? Unfortunately, we have not yet received any response from the casino.

We would like to ask Pokie Place Casino to reply to this complaint. We are extending the timer by 7 days.

Hi Andrej,

Yes we are currently working well together with some of my withdrawals being processed.

Would still like to keep this thread going..

Regards

Stephen

Thank you, Mac4, for informing us. The complaint thread will remain open until you’ve received all disputed funds.

Dear Mac4,

Have you received this week’s instalment? Could you please advise how much (how many weekly instalments of €10,000) have you already received?

Dear Mac4,

Could you please give us an update? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Our apologies for the delayed response.

There was two transaction's paid last week for a total of €5000.

One was sent on 8-24 for €2500 and the other on 8-25 for €2500.

Once updates are available for the next payment we will make an notification.

Thank you,

Pokie Place

Thank you, Pokie Place Casino, for your cooperation.

Unfortunately, we’re forced to reject this case because Mac4 has stopped responding to our messages and questions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request.

Dear Max4,

Could you please give us an update on the amount that has been successfully withdrawn from your gaming account?

Hi Andrej,

I had been receiving my payouts up until a few weeks ago but it's all gone quiet again.. I currently have these payouts still pending as shown.

I have sent requests for updates but no response to my recent requests

Regards

MAC4

Thank you, Mac4, for your reply.

Dear Pokie Place Casino,

Can you please state the reason why Mac4’s remaining withdrawal requests have not yet been processed?

We would like to ask Pokie Place Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Mac4,

Unfortunately, we still haven’t received a response from the casino.

Could you please let us know if there’s been any progress regarding the issue in the meantime?

Hi Andrej,

Yes I haven't received an email response from wins or support@!

I'm not getting much info out of their chatline either, only to send them an email. I count at least 10 emails sent now requesting at the least a response.

Payouts were going well for a period then suddenly nothing.. not even a contact email.

Some sort of contact would be appreciated at this point to explain what the situation is as a minimum.

Regards

MAC4

Dear Mac4,

I’m sorry to hear that and I apologize, but since we also haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.