Pokie Mate Casino - Player’s winnings haven’t been received yet.

I was winning and played it down to $1000.

I started the withdrawal process, which seemed fairly straightforward. I supplied all relevant documents required for verification and withdrawal

I was shocked to see on 02/01/2023, the $1000 was cancelled and returned to my pokie

I sent them an email as to why, theirs response was I wasn't properly verified for withdrawals

I thought that was weird as I could see my documents were approved

I wanted to get nasty with them but was in fear of them not paying meat all.

It is still happening

Their excuse is now due to a Casino upgrade that took place and cancelled and returned winnings to players accounts

Not sure I will cop that excuse

I am also well aware of the Xmas and New Year Public Holidays which could set back payment times

After reading great reviews of your ability to assist players who have problems with casinos not paying I really hope you can assist me with my withdrawal please

Kind regards

Dear letitiasimmons309,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your response. Apon looking further into my account I submitted my first attempt of withdrawal with pokie mate on 28/12/23 almost at the 2 week mark.

Very frustrated and most probably won't play there again

Thanks again for your prompt service

I really hope something happens soon.

It's just sitting there pending, pity interest hasn't been added on the funds held and the stuff around.

Very strange now. As they haven't replied to my emails lately. 🤔

Very SUSS..

You wouldn't believe this but I have exactly the same problem with Golden Pokies.

I'm done with online pokies

.

Thanks Heaps Guru 😊

Both Casinos now. 2 days apart almost 2 weeks now

And nothing. Literally nothing at all now

Pokie Mate $1000

Golden Pokies $600

They both owe me my winnings

Lol what a joke now

Dear letitiasimmons309,

Have you received your withdrawal from the casino yet?

Dear letitiasimmons309,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.