PokerStars Casino - Player's account risks getting blocked due to KYC issues.

Hello guys,

I use to play on Pokerstars a lot, but recently after some winnings i was asked for KYC (Account verification). I've sent everything they asked for, 3 weeks ago, 3 times, 3 different ways, and i didnt get any anwser. Now, i've just 5 more days until my account get blocked because they're saying that i didnt sent it.

I've tried to talk to the Chat guys, they were always very pacient and and calm, they said that the team is already handling it, but nothing happens.

Can you guys help me out?

Hello renanallek,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PokerStars Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear renanallek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.