HomeComplaintsPokerdom Casino - Player’s complaining about technical issue.

Pokerdom Casino - Player’s complaining about technical issue.

Amount: 1,000 руб

Pokerdom Casino
Safety Index:Above average
Submitted: 27 Mar 2020 | Resolved : 30 Apr 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Russia is indicating that there has been a technical issue, which decreased his balance regardless of the game’s outcome. The complaint was successfully resolved.

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4 years ago
Translation

I played in the poker house in the Casanova slot and began to notice that regardless of whether I was winning or losing, it was still decreasing, I looked at the game’s logbook and indeed the machine automatically reduced my game balance all the time, I had no bonuses, I played on my own. I contacted the casino support team, they accepted my application and have been responding for more than a month that they are waiting for an answer from the game developers! The exact amount is difficult to say since I did not immediately notice it.

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4 years ago

Dear Pmaxxxim,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their explanation and assistance, but, before we do so, please could you confirm that you haven’t receive any response from the casino yet? Was there any development or update from the game provider? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Bets regards,

Petronela 

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4 years ago
Translation

Each time to my requests, they reply that they are waiting for a response from the developer, it lasts for about 1.5 months

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4 years ago

Thank you very much Pmaxxxim for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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4 years ago

Helo Pmaxxxim, 
Would you be so kind and send us a screenshot of your conversation or forward to us the email from Pokerdom Casino support, please? Is it possible for you to see your game history? Screenshot of it could be helpful. If you do not have this option, you can try to ask the Pokerdom Casino support to send it to you. 

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4 years ago
Translation

Good afternoon !

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Automatic translation:
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4 years ago

Hi Pmaxxxim, 
Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case. 

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4 years ago

Hello! To find out what happened, I need to know your login on Pokerdom.

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4 years ago

Dear Pmaxxxim, 
Please, could you answer and send us your login details on Pokerdom? 
Thank you very much in advance for your reply.
 

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4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Hello! I submitted your request to our casino department. Today, during the day, an amount of compensation will be credited to your account. We apologize for such a long answer, however, it is not always possible to quickly contact the providers. Thank you for your understanding, enjoy the game!

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4 years ago

Hi Pmaxxxim, 
Please, update us when funds are received.

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4 years ago

Hello Pmaxxxim, 
Please, update us. Has your complaint been resolved? 

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4 years ago

We got the evidence from the casino that an amount of compensation was credited to the player's account. Since the player does not answer, we believe the complaint has been successfully resolved and we will now close it as ‘resolved’ in our system. 

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