HomeComplaintsPokerbet Casino - Player’s experiencing difficulties contacting casino support.

Pokerbet Casino - Player’s experiencing difficulties contacting casino support.

Amount: ??

Pokerbet Casino
Safety Index:Above average
Submitted: 12 Feb 2021 | Resolved : 15 Feb 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Netherlands has been trying to contact casino support without being successful as the only available language seems to be Russian. Player’s complaint has been resolved successfully.

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3 years ago

Hi there!


No complain about the casino, a question.

If i need support the only language they have is i think russian. Also replay to emails i cant read.

I ask "englisch" please, but also russia answer..

I set the language to englisch at the site, but the help with chat ore emails are always russian..

So i cant get in contact.

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3 years ago

Dear Vasthi44,

Thank you very much for submitting your query. I have tried to contact casino support via live chat and English was available straight away. Anyway, even if you’re not offered English you can always translate the entire website through Google translator.

Could you please clarify why you’ve been trying to contact support and confirm that this is the correct casino website link https://pokermatch.com/?

I will be waiting for your reply patiently.

Best regards,

Petronela

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3 years ago

Hi,


This was the right casino yes, but no englisch chat. Even when i try ore dat it. Today i het a respons in englisch so the matter has been solved.

Thank you!

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3 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Vasthi44, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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