The player's withdrawal is delayed for almost 2 weeks. The complaint has been resolved as the player received his money.
Pocket Play Casino - The player's withdrawal is delayed.
Amount: €550
Pocket Play Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Pocket Play Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I won € 550 in the Pocket Play Casino a good two weeks ago. I've been playing there for a long time and before that there were never any problems with the payout. Since November 30th, however, my payment of € 550 has not been transferred to me. The money from the gaming account is also no longer available. Seems cheated to me.
Automatic translation:
Public
Public
2 years ago
Hello Amigo2020,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Pocket Play Casino. Please allow me to ask you a few more question before we would move forward.
Did you accumulate your current balance from a bonus or real money? When did your verify your account and when was your last withdrawal from the casino? Did you contact the casino with this issue? If yes, how did they explain the delay?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick. My account has already been verified and I played with echtheld credit. The casino has already been informed, but they say the delay was due to the payment slip provider.
lg
Automatic translation:
Public
Public
2 years ago
Translation
Hi nick, My verification has been completed since May 2021. In the meantime, however, they asked again for my verification, so that I verified myself a second time in August 2021
Automatic translation:
Public
Public
2 years ago
Translation
Hello Nick, can you also help me solve my problem?
Automatic translation:
