The player from Germany has been waiting for his winnings for more than 2 weeks. We rejected the complaint because the player didn't respond to our messages and questions.
I have been waiting for my completed withdrawals for 14 days
In the live chat you always get a new excuse and are put off
Dear Glück,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
We can unfortunately not go into details as to why the player withdrawal was delayed but can confirm that the players in question has been paid the withdrawals. We are sorry for inconvenience caused.
Best Regards,
Team Pocket Play
Hello everyone,
Thank you Pocket Play Casino for taking your time to look at this case.
Glück, would you be so kind as to clarify your last message? How much money you have managed to withdraw? How much money is left in your player account?