The player from Ireland is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Hi , they keep giving me the run around saying oh we have logged this with the payments team . We just have to wait and see what happens .. we are very busy ..
Dear Ellen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?
When exactly have you requested the withdrawal?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hey have said the withdrawal has been approved but I still haven’t received it yet that was on Friday
Thank you for your reply, Ellen. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.