PNXBet Casino - The player's account has been suspended.

Hi Casino Guro Team,

I checked your site and you helped ban account in Casino, PNXBET banned my account with 140K php i coordinated with them and provided id selfie and video and still did not return my money and open my account. Hope you can help

Hello melchor,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PNXBet Casino. Please allow me to ask you a few more question before we would make any step further.

Did you ever make a withdrawal from the casino? How long has been your account closed? Did you use any no deposit or deposit bonus in the casino? Did the casino give you any explanation of the account closure? Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

Hi Nick,

Good day thank you for the reply,

Did you ever make a withdrawal from the casino? That's the first withdrawal I was recruited by their voucher sellers to play on their site and she told me it's a good online casino since Casino are closed bcoz of lock down.

How long has been your account closed? Since May 11, 2022

Did you use any no deposit or deposit bonus in the casino? Did not have any bonus I used vouchers to load my account and bought it from their verified resellers I have proof which I sent to them as well

Did the casino give you any explanation of the account closure? They said it was Fraud, there's no fraud I played on that day I lost more than 100K php then luck begin, and managed to regain my money back with a very little win, and when I withdraw my account was locked it's like they robbed me with my hard-earned money.

I will send to you the email exchanges they said i have to wait 45 days i waited for so long then asked me to provide ID and video to re-open my account i sent it to them but they still closed my account.

Hope you can help thank you.

Dear melchor,

We weren't aware that this is a betting related issue until you have sent us your e-mail. Unfortunately, we can assist you only if it's a casino related issue as we are not qualified for resolving any complaint regarding betting.

In this case all I can recommend is to contact the licencing authorities of the casino, who will be definitely able to help you out more with your case.

I'm really sorry that we are not able to help you out in this case. Is there anything casino related we can help you with? If not, we will be forced to close the complaint.

Regards,

Nick

Hi Nick,

Thank you for taking the time in reading my complaint, this is the same as the other complaints raised to PNXBET on your good company in which they banned the account after playing Casino Table games. If i remember correctly i only played SLOTS and BACCARAT. I lost initially and want to win it back which i did and won almost nothing as i deposited almost all the left balance on the account. After reading the other complaints it's exactly the same case as mine. Hope you can check will also explore raising this to the casino authority thank you.

Dear melchor,

So do I understand it correctly that you haven't played any sports betting? What did the casino mean by opposite betting? Did you play on the roulette too?

Hi Nick,

Thank you for coming back, If i remember it correctly i played Baccarat and slots i can't remember betting on sportsbet or roullete if i did maybe very few bets but all of my bets were in Baccarat and slots.

Thank you melchor for providing all the additional information. I'll now forward your complaint to my collegue Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello melchor!

From now on I will take care of your complaint. I would like to ask representatives of PNXBet Casino to join this discussion in order to help us resolve the issue.

Dear representatives of PNXbet Casino,

I would like to ask you to provide us with further supporting evidence proving your case, you can do so by reaching me via email at: 'martin.d@casino.guru'.

Hi Martin,

I have checked pnxbet reply and it says voucher fraud and opposite betting. Voucher fraud? i bought the load on their verified reseller which i have proof of the transaction money leaving my account. Opposite betting what is that? what it is for me to gain i played gamble straight to win i lost and bought more load to win it back i just don't understand the opposite betting they are saying.

Dear representatives of PNXBet Casino,

We have not received any word from you regarding the supporting evidence to your case. I would like to ask you to provide us with such documents once again. In case you'd not be able to provide us further evidence or respond to this complaint, we will have no other choice than to close this complaint as 'unresolved'.

They accused me of fraud and i don't know what the other about opposite betting and they can't provide evidence they can pull up my play history and see that i play straight and fair lost and tried to win it back by buying load again from their verified reseller then just took my hard-earned money just like that.

Dear melchor,

Since the casino did not provide us with any supporting evidence for their claims and they did not respond to the complaint, we have no other choice than to close this complaint as 'unresolved', which will have a negative impact on PNXBet Casino rating on our website.

I understand that this kind of resolution may not be satisfactory for you, however without any communication with the casino's representatives we are not able to continue resolving your complaint. I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.