PNXBet Casino - Player’s struggling to withdraw his winnings.

Twice he rejected my withdrawal I use MasterCard to deposit and withdrawal then after he told me to use bank transfer I use again he reject again no he want me to use Bitcoin I don't have Bitcoin account how can't I withdraw my money it's very complicated to withdraw in this site

Dear Allan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand, that variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence.

If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/) Please let me know how you decided and we will agree how to pursue this case.  I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ok sir tnk u I try to download bitcoin

I wish you best of luck Allan. Please keep me updated. I will be waiting for your reply patiently. 

Dear Allan,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.