HomeComplaintsPNXBet Casino - Player’s account has been blocked.

PNXBet Casino - Player’s account has been blocked.

Amount: 124,000 ₱

PNXBet Casino
Safety Index:Low
Submitted: 22 Feb 2022 | Case closed : 24 Feb 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player from Philippines had his winnings voided and account blocked due to unsuccessful KYC verification. We rejected this complaint as it was sports betting related.

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2 years ago
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2 years ago

Dear Alexcoconutman,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

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2 years ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Thank you very much, Alexcoconutman, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.

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