HomeComplaintsPNXBet Casino - Player’s account has been blocked.

PNXBet Casino - Player’s account has been blocked.

Amount: 28,000 ₱

PNXBet Casino
Safety Index:Low
Submitted: 25 Nov 2021 | Case closed : 09 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the Philippines tried to request a withdrawal. The casino asked the player to submit documents for verification and later blocked his account. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Hello CasinoGuru, This is the first time i’m writing here. I have read many complaints about Pnxbet casino but I still play with them cuz their flatform is user friendly. And always fast connection. Now I am tryto withdraw my funds, it suddenly says "client restricted" They asked for my card pictures and selfie which I sent out to them. But still I can’t withdraw. I have done many withdrawals with them small amounts and everything went okay on my bitcoin wallet. I just wondered Why suddenly they restrict me from withrawing? Please help me. It’s gonna be christmas soon and this funds is still a help

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2 years ago

Dear gpenaranda29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify if you have accumulated your winnings with or without an active bonus?

Have you tried discussing this issue directly with the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear gpenaranda29,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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