The player from the Philippines tried to request a withdrawal. The casino asked the player to submit documents for verification and later blocked his account. We rejected the complaint because the player didn't respond to our messages and questions.
Hello CasinoGuru, This is the first time i’m writing here. I have read many complaints about Pnxbet casino but I still play with them cuz their flatform is user friendly. And always fast connection. Now I am tryto withdraw my funds, it suddenly says "client restricted" They asked for my card pictures and selfie which I sent out to them. But still I can’t withdraw. I have done many withdrawals with them small amounts and everything went okay on my bitcoin wallet. I just wondered Why suddenly they restrict me from withrawing? Please help me. It’s gonna be christmas soon and this funds is still a help
Dear gpenaranda29,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify if you have accumulated your winnings with or without an active bonus?
Have you tried discussing this issue directly with the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina