PNXBet Casino - Player’s account has been blocked.

Hi Casino Guru,

I have been playing in PNXBET for a month and had no issue but now they blocked my account with money of 190,000 PHP they don't provide a reason for blocked but only said subject for review. I am playing all types of games sports esports and casino. Hope you can help please they just mentioned they will send message via email.

Dear Jimcarlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received confirmation regarding successful account verification? Could you please advise if you’ve accumulated your winnings with or without an active bonus? Which games you’ve been playing - casino games or sports betting?

If there’s any relevant communication, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thanks for coming back, yes account has been fully verified and got an email confirmation no active bonus they banned me after i played Baccarat that's my last play in which i don't understand why locked my account. I have 40K initial balance and lost the 40K and loaded another 100K and end up with 190K on my account which is just 50K win considering the risk amount i loaded to my account. I have attached my conversation with their CS but can't provide a reason just they said they will review the account and send me email but no email from PNXBET. I will send you document of which i purchase the load of 100K from their reseller as well email that account verified.

Hope you can help thank you.

Thank you very much Jimcarlos for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Jimcarlos,

I’ll be taking care of your complaint from now on. I’ll contact the casino and see if I can help.

I would like to invite PNXBet Casino to join this conversation.

Dear PNXBet Casino,

Could you please clarify why was Jimcarlos’ gaming account blocked? You can forward any relevant information to my e-mail address andrej.p@casino.guru.

Hi Casino Guru,

Kindly investigate the sources of these complaints and the issue given, I think there's some kind of abuse here where the users commit abuse in PNXBET and pass it here.

For users that has been blocked for multiple account, these has solid ground and funds can be recovered by coordinating with our risk team via live chat.

For users that have been blocked due to opposite betting, the user usually have to wait for 45 or more days for investigation to finish and refund funds.

These users from one group (possibly) have been repeating abuses in our platform and bringing it to complaint platform. As you may notice also on amounts it has been just the same scheme. Please investigate

Thank you.

Thanks for looking into my case, and thanks pnxbet for the reply i contacted your team via chat and sent the conversation i had on the email. The CS did not provide any reason at all and just mentioned to wait for the review and no timeline has been provided and i will receive an email but no email. If you can please explain the abuse you are accusing me i just play on your site base on people feedback and i play all types of games from SPORTSBETTING ESPORTS and CASINO please check my record i play straight and clean lost more than what i won last time during my time i played on your site. It sounds like if a player win you will lock the account and if the player lost then no problem with you that's not fair at all. I also emailed a proof that i purchased load from you reseller. To add to this i played on Baccarat and Blackjack if not mistaken lost 40K. then bought 100K of load from your certified reseller from your group overall i my money was 140K and just end up 190K then you ban my account how is that fair? i risk 140K and end up winning just 50K then taking my money? sorry for my bad english.

Thank you, PNXBet Casino, for your reply. Kindly note that we won’t be able to investigate the issue without being provided the necessary information and relevant proofs. You can provide the information via e-mail. My e-mail address is andrej.p@casino.guru.

Dear Jimcarlos,

Unfortunately, we haven’t received a response from the casino in the past 7 days. Could you please let us know if there have been any new developments regarding your complaint?

Hello Andrej,

No development up to now i contacted PNXBET chat team and emailed them and said i wait 45 days. I'm scare not to recover my money and account coz that's very long. i will send you their reply not sure why taking so long to check my account I'm just a normal player who play all games on their site. SPORTS BETTING, ESPORTS, SLOTS and CASINO what question me is that i lost money i want to win it back i buy load from their accredited reseller won a little bit amount which i think I'm still lost overall then ban my account. They can easily check my record and see that im normal player who lost then want to win it back and still loosing money.

Dear user, please update here after the investigation period. It should be re-activated by our casino risk team. Kindly also refrain this kind of activity as it is strictly prohibited

Thank you, Jimcarlos, PNXBet Casino, for your replies.

Dear Jimcarlos,

Could you please tell us the date your account was blocked? I’m afraid that since the casino is refusing to provide us with additional details on your case, waiting the indicated 45 days and then contacting the casino might be the most viable solution here.

Hi Andrej,

It was July 2 or 3 If not mistaken, why they need to lock my account for long time they have my money and I'm still lost overall over 1 month of play this is scary.

Hi Pnxbet,

Apologies did not know this is not allowed im just scare that you locked my account after i lost money please be fair if i loose playing it's ok but taking my money without playing not good. I worked hard to earn that money and you don't have the right to take it whenever you like.

Hi Jimcarlos,

Upon checking you came from the same group that conducted opposite betting fraud on our platforms. As stated in our TOS 2.6.8 PNXBET reserves the right to disable any game category, block an account for 45-365 days and forfeit user account balance for all users, household, agents, affiliates, IP, group conducting opposite betting activities with the intentional result to fraudulently gain affiliate commission, agent commission, voucher scratch card or any given bonus/commission alike.

Thank you, PNXBet Casino, for providing an explanation.

Dear Jimcarlos,

Could you please comment on the PNXBet Casino representative’s statements?

Hi Pnxbet aand Andrej,

Please check my account I'm 1000% confident i don't do opposite betting and why would i do that what to gain? i play on my own play all types of games on the site check my records I'm a casual bettor of all games i can bet on.

Thank you, Jimcarlos, for your reply. I’m sorry, but since the casino refuses to provide us with evidence supporting their claims, I can only recommend contacting the casino after the aforementioned 45 days. I’m sorry I can’t be of more help.

Hello Andrej,

Thanks for the reply, if i have to wait then i'll wait for that 45days to pass can i contact you if the casino still not resolving my case? They can check all my records all they want i play clean

Thank you, Jimcarlos, for your patience. Since your account was blocked at the beginning of July 2021, I’m setting the timer for 30 days to allow the 45-day period to lapse. Please keep us posted.

Hello Andrej,

Good day!

I just email pnxbet to get an update on my locked account, will update you once i get a reply.

Thank you.

Thank you, Jimcarlos, for your patience. We’ll wait for further updates from you. I’m setting the timer for 7 days.

Hi Andrej,

I took a while but account is now re-open thank you.

Thank you, Jimcarlos, for letting us know. I’m glad to hear the good news. Could you please confirm that the issue has been, therefore, resolved and you’re now also able to withdraw your funds?

Hi Andrej,

Confirmed funds are now on my bitcoin wallet all good and settled, really appreciate your help and this site is very helpful in providing option for players more power and stay safe.

Thank you, Jimcarlos, for confirming and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru