The player's deposit did not arrive even though his account was already charged. The complaint was rejected as the player stopped responding.
Pledoo Casino - The player's deposit did not arrive.
Amount: €50
Pledoo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited money into Pledoo through my bank account but it was never credited. However, they debited it from my bank account. The payment was made via Klarna.
Automatic translation:
Public
Public
2 years ago
Hello Tim,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Pledoo Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you process the deposit? Did you try to contact the casino with this issue and if yes, what was their respond? Was it your first ever deposit into the casino?
Also please send any additional relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
