Pledoo Casino - Player's withdrawal is delayed because of a mismatch in the player's personal information.

It seems the casino tends to change some part of players information and use that as reason providing false information. Personally i might have made a simple typo on my last name, but as i am using autofiller as on my name etc. It seems not likely. Anyways they promised 48h to verify the payments etc. All the documents etc were fine untill they found the typo on my name. Its impossible to get in contact with the "security department" since they wont answer emails or anything. On last email they asked the reason why my name differs from my id and so on. So my withdrawls still pending cause of the "investigations". A clear typo should not be a reason to deny anything.

Dear weglarzmar0321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you provided an explanation of the mistake to the casino? Was this explanation accepted?

Could you please explain what was filled in your player's profile instead of your correctly spelled name?

Thank you in advance for your reply.

Best regards,

Tomas

All good the problem was solved. I tried to take back thee complaint

Dear kivipaa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru