The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Pledoo Casino - Player’s withdrawal has been delayed.
Amount: €200
Pledoo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello
Again I have a problem with the payouts.
The site was rated by you with a very good reputation.
I had my first payout of 130€ on 3/13/22
requested. I was told after a week that the payout would take longer because the bank account was not charged?!?! Whatever that means, I thought it was funny hearing that from a casino.
Then the payment was canceled and on 3/22/22 a payment of €200 was requested again. Now after more than a week same statement.
The account would not be topped up.
at the beginning it was said it takes a working week to load. Now I'm put off to the next week every week.
Automatic translation:
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2 years ago
Dear Booriz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal has been in a pending status for a week now? Have you accumulated your winnings with or without an active bonus, please?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
I had played without a bonus.
if you take it more precisely, the payment has been hanging since 3/15/22
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2 years ago
Translation
I have not saved the chat histories between the casino and myself.
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2 years ago
Thank you for your reply, Booriz. Do I understand correctly that you have never made any successful withdrawals before? Could you please advise what payment method to withdraw your winnings have you opted for?
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2 years ago
Translation
You know what.
you guys are just as bad as the casinos themselves.
only since i started playing casinos from your site i had problems with withdrawal.
And that at 4 casinos on your side.
who have a very good reputation.
I don't know what that's supposed to mean.
how the casinos have a very good rating from you, although even the customer rating is partly terrible.
apparently you are paid by the casinos and you have the tail of it stuck in your throat.
I'll give Casino Guru a wide berth in the future.
the site is absolutely not recommended and you make it even more difficult for players.
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2 years ago
Thank you for sharing your opinion, but I would recommend that we focus on your complaint. Or have you changed your mind? Are you no longer interested in our help?
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