HomeComplaintsPledoo Casino - Player’s deposit has never been credited to his casino account.

Pledoo Casino - Player’s deposit has never been credited to his casino account.

Amount: €20

Pledoo Casino
Safety Index:High
Submitted: 18 Oct 2022 | Case closed : 09 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Portugal has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I made a deposit of 20€ in which the deposit was failed 3 weeks have passed, every day I talk to assistants and astropay, and they don't give me the money back they say it was going to be sent to my account and nothing, they tie me up every days saying I have to wait etc, new excuses every day

Automatic translation:
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2 years ago

Dear Papitigs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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2 years ago

Dear Papitigs,

We were informed that the casino credited your balance with €20 even if the unsuccessful deposit has been returned back to your bank account. Could you please confirm that there's no other issue and that the case can be closed as resolved? Thank you very much.

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2 years ago

Dear Papitigs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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