Pledoo Casino - Player’s deposit has never been credited to her account.

Sent €14 as new customer by beteller - never arrived

Dear antoinettemilne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hello Team,

The player contacted the chat room with a message about the failed deposit. At UTC 11:46, 22.08.2022 a customer service worker said that he sent a request to the financial department.

At UTC 12:06, 22.08.2022 the deposit was successfully credited to the client's account, and the client was notified at UTC 12:07, 22.08.2022.

Screenshots with proofs have been emailed to - kristina.s@casino.guru

Sincerely,

Pledoo Team

i received the deposit into my account after 2 days

Hello everyone,

Thank you Pledoo Team for taking your time to reply to this thread.

I am happy to hear that the deposit was processed. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.