Pledoo Casino - Player questioning the responsible gambling tools.

Casino dont support any responsibility play options like almost all other casino. Normally player can setup on profile any deposit limit you want.

Pledoo casino dont have this option, and when i ask support by email if they can set some limit for me, they say they cannot put any limit.

is that even legal these days?

Dear Jamethai777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there aren’t unified regulations that would be applied to all casinos and player protection tools are managed by the casino exclusively. Some casinos have a wide variety of responsible gambling tools but not all of them are mandatory, and unfortunately, some casinos operate without them completely.

I apologize, but we cannot punish the casino if there isn’t any deposit limit option. Please let me know if there is any additional information that I have overlooked, or if I misunderstood the issue, but I’m afraid there is nothing more we can do here. Thank you in advance for your reply and understanding.

Bets regards,

Kristina

Dear Jamethai777,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

At least you can change this casino rating something else then " Very good reputation" If they dont care responsibility play rules like almost all other casino.

I am sorry, Jamethai777, but as I said, responsible tools like deposit limits are not mandatory, I am sure you understand we cannot punish casinos by lowering their ratings for not having something, that they're not required to have.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.