The player's verification is stuck and is unable to withdraw his winnings. The complaint was resolved as the player was verified and could withdraw his winnings.
Playzilla Casino - The player's verification is stuck.
Amount: €700
Playzilla Casino
Safety Index:Very highSafety Index
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9.3
Playzilla Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Hello linneweberfrank,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Playzilla Casino.
Please allow me to ask you a few more question before we would move forward.
Could you please advise which documents were already accepted and which are still pending for verification? What was the last e-mail about? Did you use any bonus to accumulate your current winnings?
Please note that it might take up to 14 days to receive your first withdrawal as it requires the initial verification. I would definitely recommend to send all the documents they require to finish the process as fast as possible.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
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3 years ago
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Hello Nick
I submitted the following documents
Address seal .. Identity card front and back... Proof of turnover for the last 12 months via online banking..
Jz I was asked to send my ezeewallet account as a screenshot. This has been done so far no feedback. After submitting the documents for the first time, I got the answer six days later that, as I said, I should send the ezeewallet data. I wonder how long this will last. A new document every time. Hold out forever. That's no fun and unsatisfactory. LG Franklinneweber
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3 years ago
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Oh, I didn't use a bonus but deposited €70 via ezeewallet on 01/31/22 and thus made the €700 profit
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3 years ago
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I would also like to add that Playzilla Casino is in general breach of their terms and conditions by taking more than the stated 3 days to process. You know all this makes me angry and only dissatisfied. I know exactly that next week or this week the next request to send another document will come. It's just annoying. Holding back money is also a criminal offense after a certain period of time (which has not yet been reached). I definitely do not recommend this casino to anyone and will never deposit a penny there again. It's funny that other casinos do it much better - see Ice Casino, Stake Casino and Platin Casino, for example - by the way, they also don't have AutoBots in the customer center that constantly send the same thing, etc. I'm sorry if I'm angry, but it annoys me all the time Writing down Playzilla and especially the KYC financial division where nothing comes back anyway except claims. Well, thank you, but I already know that I'll try to ask again in the summer.
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3 years ago
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Last e-mail as I said from 15.02. EzeWallet account's request to provide a screenshot - pending verification.
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3 years ago
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Incidentally, the >profit via ezeewallet deposit was not made, but on 08.02.22 I deposited money via online banking via giropay, so it is completely irrelevant that my ezeewallet data should also help with verification. yes another ingredient to complete everything but still hold out for a week
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3 years ago
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As you can see with the top deposit- so I made the profit.. as I said ezeewallet 70 euros on 01/31/22 without making a profit
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3 years ago
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Here again the last mail for you from playzilla casino for an overview 
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3 years ago
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Hello
So I was successfully verified 5 days ago, but I've been waiting for my payout since 2/7/22. I still get stuck with it. Please can you take care of it because my hearing is always rejected or ignored and I am put off. Please please
that's almost 4 weeks now
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3 years ago
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the payment has been requested since 08.02.22. I am asking for your help
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3 years ago
Hello linneweberfrank,
It is a common procedure to verify every single method you used before they would let you withdraw. The casino needs to be sure that you have used only your own money to play otherwise it would be a breach of terms. The time indicators next to withdrawals are not really part of their terms it is just an information - also the first ever withdrawals takes always longer so I wouldn't even expect the money within just 3 days.
Please note that the withdrawal is kind of frozen until all the documents are approved - after the successful verification it should still take a few more days to receive the winnings. Based on the given description I would definitely recommend to wait at least until the end of this week for the money. If it wouldn't arrive, we will intervene.
Regards,
Nick
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3 years ago
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I wrote that I was verified 7 days ago. I'm only stalled with excuses. I've been waiting for my payment for exactly three weeks. I've been successfully verified and I'm waiting and waiting for my money
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3 years ago
Dear linneweberfrank,
As mentioned above, definitely wait until the end of this week. You unfortunately can't count the time before the verification as no withdrawal is processed until it's done - the timer starts after successful verification.
Let us know in case of any updates.
Regards,
Nick
