Playzilla Casino - The player's requested a refund.

Casino poco soddisfacente. ho versato 100 euro sul conto e dopo svariati tentativi di login falliti....nn riesco ancora ad accedere al mio conto.il supporto tecnico mi da sempre la stessa risoluzione ,reset password,....( non efficiente) ....ho chiesto il rimborso ....sono 2 mesi che aspetto!!!!

Hello giannidenta,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have any remaining balance on your account? Since when is your account not working? When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Ho aperto l account a luglio ho giocato una volta, ho ricaricato 100 euro e uscendo dall' account non sono più riuscito ad entrare, problemi con reset della password.Da luglio l assistenza mi dici di fare sempre le stesse procedure ma non riesco comunque ad accedere.attualmente ho 100 euro sull account e da settembre chiedo di essere rimborsato ma mi rispondono di fare sempre le stesse procedure.Adesso mi rivolgo a voi per poter risolvere questa problematica.Grazie

So your account contains only your own deposited funds or is the balance accumulated from a bonus?

Nessun bonus accumulato sono 100 euro corrispondenti al mio ultimo deposito.Grazie del supporto

Thank you giannidenta for all the information provided. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello giannidenta,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Playzilla Casino to join the conversation and participate in the resolution of this complaint.

Dear Playzilla Casino,

Can you please provide an update on the status of the player's account and why they have not been able to access it?

Kind regards,

Adam

Dear giannidenta,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Playzilla Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Ciao Sono stato contattato dal casinò e provvederanno al rimborso.Al momento ancora nulla sul conto corrente bancario.Vi aggiornero' e nel frattempo grazie

Good day,

Thank you for reaching out. 

First of all we would like to apologize for the situation the customer have faced at our Casino. We completely understand his frustration and you can be sure that we are doing our best to resolve it. Since the password reset did not work for the customer, we are still working on identifying and fixing the issue .

In the meantime, we would like to offer the customer a manual payout of his balance. We did email the customer with the information we need in order to arrange it.

Please feel free to contact us if you have any questions.

We appreciate your cooperation.

Sincerely,

Playzilla

Hello all,

Thank you for your responses.

Dear giannidenta,

Please do let us know when you have received your refund and we will close the complaint as 'resolved'.

Kind regards,

Adam

Bonifico ricevuto

Grazie mille siete dei grandi senza so voi non ce l avrei mai fatta.Caso risolto

Dear giannidenta,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam