HomeComplaintsPlayzilla Casino - The player's complaining about the casino RTP.

Playzilla Casino - The player's complaining about the casino RTP.

Amount: €800

Playzilla Casino
Safety Index:Very high
Submitted: 26 Nov 2022 | Case closed : 20 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player complains about the casino RTP as he never win anything. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Playzilla casino as well as 22bet are rigged.

You never win, which is well known in slots..

But these two casinos are nothing short of scandalous. 200/300 spins in a row without a minimum win.

The positive reviews are made by them.

They are casino scams.

There is no casino where you don't lose, but here you don't even have fun because it's a scam.

Automatic translation:
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1 year ago

Dear polip9j,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

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1 year ago
Translation

I know the rtp value well, just tell me if it's normal that it makes you 100/200 shots in a row, and all losers.

It looks obviously rigged to me.

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1 year ago
Translation

I have two videos that demonstrate what I say. Where can I send them?

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1 year ago

Please send it to nikolas.b@casino.guru. Once we check it we will provide a relevant answer.

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1 year ago

Dear polip9j,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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