The player from Brazil successfully verified his ID and address over a two-week period, but has been experiencing difficulties verifying his bank statement over a month. Despite multiple submissions and contact with support who requested an unaltered, PDF-format statement, his document keeps being rejected. The complaint was rejected as the player lost his balance during verification.
Playzilla Casino - Player struggles with bank statement verification.
Amount: 2,500 R$
Playzilla Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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6 months ago
Translation
I've been trying to verify my account for a month now. My ID was approved, then after 14 days, my address was also approved. But I'm now facing a huge difficulty verifying my bank statement. I've submitted statements for several months, including the current one, and they keep rejecting it. I've contacted support to find out EXACTLY what's needed and they said they need an unaltered bank statement in pdf format - which is exactly what I sent. However, they AGAIN rejected it and I don't know what else to do.
Automatic translation:
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6 months ago
Hello ThaySilva2,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Is the bank statement the last one not approved by the casino? When was the last time you spoke to them what was it about?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
Some days I even asked for the account to be deleted because you do that so you don't have to pay the player. I had 2500 to withdraw, I lost everything and you didn't check. So I don't recommend this casino, don't put your money in because you will win but you won't withdraw.
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6 months ago
Hello ThaySilva2,
As long as you have lost your balance, we will be forced to close the complaint. Please keep in mind that the casino is not responsible for any loss occurred during the verification process as it is up to the player whether you play or not with it.
Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Best regards,
Nick
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